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Frequently Asked Questions

What should I do if I have forgotten my password?

If you forgot your password, you can get a new password immediately using the forgot password page. If you run into any issues, our friendly 24/7 support team will help you in real time via chat: the yellow icon at the bottom right of this page will open it. Or, you can email us at [email protected]

Are the games fair?

At pm.io, we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without any risk of losing real money. Just click “Play for Fun” to load a game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Team. We will find a solution to any of such problems!

Is all my information secure on Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our support team close your account with a possibility to reopen it later. Just contact us directly via Live Chat or send us an email to [email protected] Our support team works 24/7 and will sort everything out as fast as possible.

Parimatch — Best Online Casino Experience

Enjoy all the benefits of online casino games while playing at Parimatch. Here you can choose from a wide library of iGaming solutions powered by world-renowned studios.

Every once in a while, we update our library with the most innovative games of chance. And when you think that there’s nothing to expect from us, we roll out new promotional offers. We always strive to enhance the player's experience in the best possible way. You can see all the available offers in the Promotions section. We have generous offers that include bonus money and free spins. Using our welcome bonus package, you can start your gaming experience right away.

Big Choice of Online Casino Games

When you start playing various games of chance online, it can be quite challenging to find the right option. There are so many various applications available at Parimatch casino that you might get overwhelmed. That’s why at some point, it might be useful to try testing out various games. For instance, you can start playing slot machines instead of card games or vice versa. Yes, at first, it might be awkward because you will have to learn a lot of new mechanics and rules, but in a long term perspective, you will end up mastering a bunch of different games.

Top Slot Machines

What can be easier than winning money by simply spinning reels with fruit symbols? Well, even though slot machines don’t look complicated, there are lots of modern games with advanced bonus levels. Of course, you can still find straightforward games with three reels, fruits and bells, but the thing is that Parimatch casino is all about diversity. Everyone can choose whatever they like.

Classic Card Games

The thing with playing cards online is that it’s a lot easier than in brick-and-mortar establishments. You don’t have to remember all the complicated rules, and there’s always a way to speed things up by simply pressing a couple of buttons. At Parimatch casino, you can access an abundance of various poker machines. These applications allow you to use virtual card tables and have fun online. Let’s review the most popular options:

Blackjack. It’s all about placing bets and comparing cards. The most peculiar thing is that players do not compete against each other. The sole purpose of every single round is to defeat a dealer by either scoring 21 points or waiting till the opponent gets busted.

Three Card Poker and Texas Hold’em are the most played games out there. And the great thing about these games is that besides dumb luck, they require a set of certain skills. That’s why users enjoy playing them so much.

Live Casino Solutions

For a long time playing roulette and many other games in a lobby full of real people was only the privilege of brick-and-mortar establishments. But things don’t stay the same forever. Parimatch Live casino section allows you to start playing all the popular games of chance with real dealers. It’s all about interacting with hosts through live stream services and having fun while placing bets online. Give it a try, and you will be impressed with the overall casino experience.

The great thing is that you can test almost every single title in a fun mode. And there’s no need to install any additional software because all applications work within a browser. It means that nothing stops you from playing slots on the go. You can see it for yourself. Just pick any random title, activate demo mode and see how it works.

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