Frequently Asked Questions
If you forgot your password, you can get a new password immediately using the forgot password page. If you run into any issues, our friendly 24/7 support team will help you in real time via chat: the yellow icon at the bottom right of this page will open it. Or, you can email us at [email protected]
At pm.io, we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.
Yes, all players are able to practice or play their favourite games without any risk of losing real money. Just click “Play for Fun” to load a game in the demo play mode.
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played on the server and the winnings, if any, are added to your balance.
First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Team. We will find a solution to any of such problems!
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our support team close your account with a possibility to reopen it later. Just contact us directly via Live Chat or send us an email to [email protected] Our support team works 24/7 and will sort everything out as fast as possible.